Refund policy
Return and Refund Policy
Last Updated: Feb 21 2025
At Prefersim.com, we strive to provide seamless and reliable eSIM services. Due to the digital nature of our products, our return and refund policy is as follows:
Refund Eligibility
We offer refunds only in the following cases:
- You changed your mind or no longer need the eSIM.
- You purchased the wrong eSIM plan.
- The eSIM activation fails due to a technical issue on our end, and we are unable to resolve it.
- You have not scanned or installed the eSIM profile.
- The data plan does not work in the covered locations despite proper installation and troubleshooting.
Non-Refundable Cases
We do not provide refunds in the following situations:
- Your device is not eSIM-compatible or carrier-locked.
- The eSIM was activated but used partially.
- Connectivity issues caused by local network conditions or restrictions beyond our control.
Refund Process
To request a refund, please follow these steps:
- Contact our support team at info@prefersim.com within 7 days of purchase.
- Provide your order number and details of the issue.
- Our team will review your request within 3 business days and respond with the next steps.
If your refund is approved, it will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.
Modifications to the Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page with the updated date.
For any inquiries, contact us at info@prefersim.com.
